Return and Refund Policy
Milky Haven India Private Limited
Refund and Replacement Conditions
We understand the importance of your satisfaction with Milky Haven India Private Limited. If you receive a damaged, expired, or defective item, we are here to assist you. Refunds and replacements are applicable only under the following conditions:
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Damage: If the item arrives damaged during transit.
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Expiry: If the item received has passed its expiration date upon delivery.
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Defect: If the item is defective or not in accordance with our quality standards.
Return Process
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Contact Us: Please contact our customer service team within two days of the delivery date to initiate a return or refund request.
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Provide Details: Kindly provide details of the issue along with your order number and relevant images if applicable.
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Inspection: Our team will review your request and may request additional information for assessment.
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Return Authorization: Upon approval, we will provide you with a return authorization and instructions for returning the item.
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Return Shipment: You are responsible for securely packaging and shipping the item back to us within the specified timeframe.
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Refund or Replacement: Once the returned item is received and inspected, we will process your refund or replacement accordingly.
Refund Processing Time
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The minimum refund processing time is 3 business days.
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The maximum refund processing time is 7 business days.
Return and Refund Exclusions
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Change of Mind: We do not accept returns or refunds for items due to change of mind.
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Delayed Returns: Returns initiated after two days from the delivery date will not be accepted.
Contact Us
For any queries or assistance regarding returns and refunds, please contact our customer service team. We are here to help you and ensure your satisfaction with Milky Haven India Private Limited.
Note: This policy is subject to change without prior notice. Please refer to the latest version available on our website for updates.
Need help?
Contact us at customercare@milkyhaven.com for questions related to refunds and returns.
